Return & Refund Policy
At aoruswatches, we want you to be completely satisfied with your purchase. If you need to return or exchange a product, please review our policy below:
Return & Exchange Period
- You have 14 days from the delivery date to request a return or exchange.
- To initiate a return, please fill out the form at the bottom of this page.
Return Duration
- Cairo & Giza: 3–5 business days (including quality check).
- Other governorates: 5–7 business days (including quality check).
- Products must be returned in original condition, with original packaging and price tag.
- If the item is returned in a used or damaged condition, it will be sent back to you.
- Shipping & return fees are non-refundable and will be deducted from the total refund.
Refund Options
- Cash on Delivery: Refunds will be credited to your aoruswatches Wallet for future purchases.
- Online Payments (ValU, Souhoola, Premium Card, Contact, Halan, Bank Cards): Refunds will be sent to the same payment method.
- Refunds may take 3–14 business days to reflect in your account.
Exchange Policy
- Exchanges are allowed only for the same product in a different size.
- Fill out the form at the bottom of the page or contact us with the desired size.
- The exchange process takes 5–7 business days.
- Once we receive and inspect the original item, we’ll send out the new size.
Important Notes
- Damaged products: Full refund without deduction of shipping or return fees.
- No inspection upon delivery is allowed as per our policy and the courier’s regulations.
- Non-returnable items: Supplements and personal-use products (e.g. socks, underwear, sports bras, swimwear, headwear, water bottles) cannot be returned or exchanged unless they have a manufacturing defect. Click here to learn more.
Contact Us
- Customer Service: 01067069999 (Saturday to Thursday, 10:00 AM – 6:00 PM)
- Social Media: Facebook, Instagram, or website live chat (Daily, 10:00 AM – 12:00 AM)
- Email: [email protected]
