Welcome to Aorus Watches
Thank you for choosing Aorus Watches, your one-stop shop for luxury accessories. We are a family-owned and operated business with over 30 years of experience in the market. Our mission is to provide our customers with high-quality products at affordable prices.

1. Returns and Replacements

  • You have 14 days from the date of purchase to request a return or replacement.
  • To be eligible for a return or replacement, the product must be in the same condition as when you received it, in its original packaging, and with the original invoice.
  • We offer a 18-month warranty against manufacturing defects. If you experience any issues with the product within this period, we will gladly assist with a replacement or repair.

2. Process for Returns and Replacements

  • To initiate a return or replacement, please ensure that the product is unused and in its original packaging.
  • You must retain the product’s box and invoice to be eligible for a return or replacement.
  • Products must be returned in the condition in which they were received. Any signs of wear or damage may disqualify you from receiving a refund or exchange.
  • Please contact us at [email protected] with your order details and the reason for the return or exchange.

3. Refunds

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If your return is approved, we will process a refund to your original payment method. Please note that it may take some time for the refund to be processed by your bank.

4. Damaged or Defective Items

  • If the item you received is defective or damaged, please contact us immediately, and we will arrange for a replacement or refund.
  • A photo of the defective or damaged item may be required as proof.

5. Shipping Costs

  • Shipping fees are non-refundable, and you will be responsible for return shipping unless the item is defective or there was an error in the shipment.

6. Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, we cannot guarantee a cancellation or refund. If you wish to cancel your order, please contact us immediately.

7. Google Ads

  • Please note that we use Google Ads for marketing purposes to promote our products and services.

8. Contact Us
If you have any questions about our Refund and Return Policy, please feel free to reach out to us at:
Email: [email protected]