Shipping & Delivery Policy
Welcome to aoruswatches! Here’s everything you need to know about our shipping and delivery process:
Shipping Process
All orders from aoruswatches are shipped via a reliable courier service that covers all governorates across Egypt.
Order Confirmation
Once you place your order, you will receive a confirmation email with your order number and status updates. Please make sure to enter a valid email address when placing your order.
Shipping Fees
Shipping costs are calculated based on your location and the specifics of your order, including product quantity, seller differences, and shipment weight. Charges may vary for different items within the same order.
Inspection & Returns
Order inspection upon delivery is not allowed. If you experience any issues and wish to return or exchange your order, please follow our Return Policy for assistance.
Return Policy
You may return or exchange products within 14 days of receiving your order. Please note that shipping and return fees apply unless the item is defective.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Return Shipping Costs
Shipping, return, or exchange costs are the responsibility of the customer and are non-refundable in case of a return.
Delivery Timeframes
- Cairo & Giza: 1–3 business days
- Other Governorates: 3–5 business days
Order Cancellation
You may cancel your order at any time by contacting our customer service. We appreciate your feedback on the reason for cancellation to help us improve our services. For prepaid orders, refunds will be processed to the original payment method within 3–14 business days.
Contact Us
- Customer Service Phone: 01067069999 (Saturday to Thursday, 10:00 AM – 6:00 PM)
- Social Media: Facebook, Instagram, or website live chat (Daily, 10:00 AM – 12:00 AM)
- Email: [email protected]
Thank you for choosing aoruswatches!
